Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send an e-mail to returns@ilovemrmittens.com to announce your return.

To complete your return, we require a receipt or proof of purchase.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Reimbursement

A reimbursement can only occur in case of a quality defect of a product. In this case only, a purchase can be returned within 14 days following delivery and Ilovemrmittens.com will replace or if impossible compensate the customer by crediting his account with the equivalent of the purchase price. Wear is not considered a quality defect and is not covered by the warranty.

 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@ilovemrmittens.com.

Exchanges

If you want to exchange an item for a different size or color, please return it and place a new order.