All shipments are processed in Belgium. Orders are shipped on Business Days only.
Orders are shipped by DHL, FedEx or DPD for a speedy delivery. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please email us and we will either track your shipment for you.
All orders will be shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you have for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to I Love Mr Mittens and you will be directly for the unpaid duties and taxes along with the additional shipping costs.
Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or if items are out of stock.
If you wish to receive an update about your shipment or have any questions about shipping to your country, please e-mail firstname.lastname@example.org.