Shipping policy

Destinations
Mr Mittens ships from Belgium (EU) to Andorra, Australia, Austria, Belgium, Canada, China, Croatia, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, India, Ireland, Italy, Japan, Lithuania, Luxembourg, Macao SAR, Monaco, Montenegro, the Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, and the United States. If your country is not available during check-out, please send an e-mail to info@ilovemrmittens.com to check delivery options.

Order processing
All orders are processed within two business days, except for pre-orders. Once processed, you will receive a confirmation email with a tracing number so you can track your parcel. We ship with DHL Express – please note that the delivery time of your order depends on the country your order is being shipped to, and that we do not ship any orders during the weekend or on Belgian holidays.

Shipping charges
The shipping rate is shown at checkout, depending on the entered country - though we offer free shipping on orders above €200. 

Import duties & taxes
If you are buying from outside the European Union, your country may charge you duties on the shipment, which will be collected at the time of delivery. Payment of duties and import tax is the responsibility of the customer. These charges are not included in the total at checkout, as they are determined by the customs agency in the destination country. If you wish to get an estimate of these costs, we advise to reach out to your local carrier or customs office. 

Refused delivery
If the customer has for any reason refused delivery, Mr Mittens will not cover any unpaid duties and taxes. If your item were to be returned to Mr Mittens and we are charged with any unpaid duties and taxes, these costs will be deducted from your refund, along with the additional shipping costs.